FAQs
When will I receive my order?
You should receive your item within 3 - 5 working days.
All items are sent by the Royal Mail signed-for service.
Do I need to sign for my delivery?
All orders will require a signature when they are delivered.
If you are not at home the Royal Mail will leave a card for you to collect your parcel from your local post office or to have it redelivered. You must collect your parcel within 7 days as after this time Royal Mail will return your parcel to us.
What if it does not arrive?
If you think your order has been delayed or lost in the post please email us via the contact page. We will investigate the matter for you. Unfortunately refunds cannot be given, if they are due, until the investigated has been completed. We will keep you informed.
What is your returns policy?
Our items are pre-loved but still looks great and have lots of wear left. The nature of these items mean that there maybe slight imperfections. These will have been included in the descriptions, so please read them carefully.
For this reason we do not accept returns. We hope you understand.
However if an item has been significantly misrepresented, please contact us within 7 days of receiving your order and we will do our best to remedy the situation.
Do you provide International delivery?
At present we only distribute within mainland Britain.